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Consumers

 

For many families, a motor vehicle purchase is a major investment. Yet many of us shop for a vehicle with little knowledge of what we need or need to know.

Be an informed consumer when purchasing a new vehicle:

1.    Know the value of the vehicle you are purchasing. Check the value with vehicle pricing guides, such as Kelly Blue Book, NADA Appraiser Guide, Edmunds or your local newspaper, which will give you a good idea of what the purchase price for vehicles are currently in your neighborhood.

2.    Do your homework before negotiating the price with the dealer. Know the invoice price of the vehicle prior to purchase.

3.    Shop around for financing.  Protect yourself from being charged an unreasonable and unnecessarily high interest rate when purchasing a new car. You have the right to finance a car with a lender that is not associated with the dealership. Compare rates with your local banks, credit unions and the Internet, and choose the lowest annual percentage rate.

4.    Read and understand your retail installment contract.  NEVER sign a blank contract or document.

5.    Read and understand your vehicle’s warranty. AS IS means just that, the vehicle is purchased as is and if you drive off the lot and it breaks down it s not the dealer’s responsibility to fix the vehicle it is yours.

6.  Know what incentives or rebates that you might qualify for, such as military, college, or customer loyalty rebates. Some rebates are tied to financing and may only be available to consumers with good credit.

7.  Evaluate your financial situation. Determine how much you can afford to finance and spend on a monthly payments, operation, insurance, and maintenance.

Some of the most common questions we receive regarding new car purchases are listed below:

1.    Is there a “cooling off” period on vehicle purchases in the State of Arkansas?

·     Dealers are not required by law to give car buyers a three-day right to cancel.  The right to return the car in a few days for a refund exists only if financing is not approved. However, some dealers may, by contract, offer a right to cancel.

2.    Is the dealer obligated to sell me the vehicle at the advertised price?

·     Yes, provided you know the advertised price prior to purchase. The dealer is not obligated to refund you the difference between the advertised price and selling price once the contract is signed.

3.    The dealer states I must put down more money to get approved financing is this true?

·     Possibly, this may be a requirement of the finance company, however you may want to obtain financing on your own, through your bank or credit union. You are not required to obtain financing through the dealership. 

4.    I bought a vehicle AS IS and I drove it off the lot and it broke down, doesn’t the dealer have to fix it or give me a different working vehicle?

·     No, the contract stated that you are purchasing the vehicle AS IS and the dealership is no longer responsible for the vehicle repairs because, there is no warranty. Consumers can file complaints with the Arkansas Motor Vehicle Commission regarding New Motor Vehicle entities and their sales, management and finance staff which are licensed by the Commission. If it becomes necessary for a consumer to submit a complaint there are guidelines that must be followed in order to properly process the complaint. The Commission has prepared an Advertising Complaint Form and a General Complaint Form to aid in the proper preparation and submission of documents.

You can review the current copy of the AMVC ACT which is the Statutory Code (law) and/or a copy of the current AMVC RULES.


Arkansas Motor Vehicle Commission

101 East Capitol, Suite 204
Little Rock, AR. 72201-3826

Office hours are from 8:00 am to 4:30 pm Monday through Friday.

You may also reach the office by calling 1-501-682-1428 or by fax at 1-501-682-5573

Please be sure to include your phone number and/or address so you can be contacted
with any information you may request.

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